Descripción del puesto

The ERA Requests Coordinator manages Electronic Remittance Advice (ERA) enrollments and retrievals with insurance carriers and clearinghouses. This role requires strong organization, attention to detail, and effective communication to ensure requests are completed accurately and on time. The coordinator works closely with insurance companies, clients, clearinghouses, and internal teams to support ERA setup and ongoing processing.

• Submit and manage ERA enrollment requests with insurance carriers and clearinghouses

. • Retrieve ERA-related documentation from insurance portals and clearinghouse systems.

• Complete administrative tasks related to ERA setup, enrollment, and processing.

• Maintain accurate records, documentation, and status updates for all ERA requests.

• Contact clients to obtain the permissions, signatures, and authorizations required for processing.

• Follow up with insurance companies and clearinghouses on pending requests and enrollment statuses.

• Track outstanding requests and proactively resolve incomplete or delayed enrollments.

• Communicate updates, issues, and request statuses clearly to internal teams. • Ensure compliance with company procedures and insurance enrollment requirements.

• Assist clients with navigating insurance and clearinghouse portals to complete required actions on their end (future responsibility).

Requisitos

Advanced English

• Available to work on site

• Strong industry experience required

• Experience working with insurance enrollments, ERAs, EOBs, medical billing, or clearinghouses preferred

• Strong attention to detail and organizational skills • Excellent written and verbal communication skills

• Ability to manage multiple requests and follow through on deadlines • Comfortable communicating with insurance companies, clients, and internal stakeholders

• Proficiency with healthcare portals, documentation systems, and administrative processes preferred

Beneficios

At Insignia, we value our team members and strive to create a supportive work environment. Here are some of the benefits you can expect

• Attendance Incentives We offer a monthly attendance bonus for those who consistently maintain excellent attendance and punctuality.
• Health and Life Insurance Eligible employees receive private health and life insurance coverage after completing their initial probationary period.
• Parking Assistance If you require parking and have a vehicle, we provide partial assistance with parking costs.
• Referral Program We encourage you to refer qualified candidates to join our team and offer referral bonuses.
• Monthly Activities We believe in fostering a sense of community and well-being. Our team enjoys various monthly activities.
• Discounts You will enjoy exclusive discounts at various stores, gyms, restaurants, optical stores and more.
• Free Mental Health Assistance we prioritize on your well being, with two onsite psychologists available to support you, whether you need someone to talk to or professional guidance, our dedicated team is here to help you thrive both, personally and professionally.
• Doctor Onsite we have an onsite doctor available to provide medical assistance whenever you need it. Whether it's a routine checkup or urgent care, our dedicated medical professional is here to ensure you stay healthy and supported.